Terms of Use

1. General provisions

These Terms of Use define the rules for using the Sapiens Pay website, services, and related communication channels.

By using our website, sending a request, or using our services, you confirm that you have reviewed and accepted these terms.

2. Nature of the services

Sapiens Pay may provide consultation, initial assessment, process support, and practical solutions for entrepreneurs, agencies, and online businesses in international payments, digital sales infrastructure, business guidance, and related areas.

The exact scope of services may vary depending on the nature of the request, the user's needs, and the information provided.

3. Acceptance and eligibility

Submitting a request through our website or communication channels does not automatically mean the service has been accepted.

Sapiens Pay reserves the right to decline, suspend, or discontinue a request in the following cases:

• the information provided is incomplete or inaccurate
• the request falls outside our service scope
• legal, reputational, or operational risks are high
• required cooperation or documents are not provided
• our website or services are being misused

4. User obligations

Users must provide accurate, current, and reasonably complete information, act lawfully, and refrain from using the website or services for fraud, deception, manipulation, or any harmful purpose.

5. Third-party services

During the service process, interaction with banks, payment providers, marketplace platforms, advertising systems, and other external resources may be required.

Sapiens Pay does not control the internal rules, decisions, or final outcomes of third-party platforms.

6. No guarantee of outcome

Sapiens Pay does not guarantee the same outcome or the same time frame for every request. Each request is reviewed individually, and results may depend on objective factors beyond our control.

7. Intellectual property

The design, text, visuals, structure, and other content published on the site belong to Sapiens Pay or the relevant rights holders. Copying, distributing, or using them without written permission is prohibited.

8. Prohibited use

Unauthorized access attempts, spam, attacks that disrupt service, data manipulation, harmful conduct affecting reputation, and any unlawful use are prohibited.

9. Limitation of liability

To the extent permitted by law, Sapiens Pay is not liable for indirect losses, lost profit, delays, interruptions, or outcomes caused by third-party decisions.

10. Updates to these terms

These terms may be updated from time to time. The updated version becomes effective from the date it is published on the website.